FAQ & Terms

How long will my order take to arrive?

For personalised items, please see the banner on our main page which has our current dispatch waiting times. Delivery is on top of dispatch times. If you need an order urgently please send us an email and we will see if we can accommodate a rush order. Please note there may be a fee for rush orders and we only accommodate rush orders if agreed in advance. Please do not place your order and then contact us with a deadline for delivery as we may not be able to accommodate and we don't offer refunds or changes once the order is placed.

Who will my order be shipped with?

We ship all our parcels with Royal Mail and the delivery time is based on the service you chose and checkout, this is on top of the processing time. When you order has been dispatched, you will receive an order with your tracking information. Please download the Royal Mail & Shop app to track your order and receive updates. Please allow 3-5 working days for standard delivery and 1-3 working days for express delivery. Please do not contact us before this time has passed as we are unable to help until the processing & delivery time has surpassed. 

Can I cancel my order once it's placed?

Unfortunately, we cannot allow cancellations or changes to orders once they have been placed. We cannot track individual changes to orders & we cannot cancel due to stock being ordered in for you. It is important that you thoroughly check spellings and preferences before purchasing.

Can I return my order?

No, unfortunately we do not offer returns or refunds as per the government regulations on personalised products we do not have to offer refunds or exchanges on our products. They are custom made to order as per your request and therefore you must ensure that you ensure you are happy with the products before purchasing.